Frequently asked questions

What do I need to prepare before the defects inspection?

1. Pass us the key/security access card to your new home prior to the 1st inspection 2. Fill in all relevant authorisation forms to allow us to represent you in relation to any and all defects checks and joint inspections of your unit (where applicable). 3. Forward us the User Id. and password for any online system to lodge defects that the Developer may used (where applicable). 4. Turn on Power and Water Supplies prior to the 1st inspection.



Do I need to be present for all 3 inspections in your Comprehensive Package?

As the 1st inspection (checking for defects) can take up to 4-5 hours, you do not need to be present the latter so as not to waste your time. You just have to pass us the keys/access card or open the door for us on the day of inspection. However, you are encouraged to join the Joint Inspection (2nd inspection) and the Final inspection (3rd inspection) which normally takes about an hour each.



Does LACASA check on the functionality of the electrical appliances, such as, aircon, water heater, washing machine, refrigerators, oven, cooker hood and cooker hob, etc.?

Besides the aircon or Fan Coil Unit (FCU) and Water Heater, we do not test the functionality of the other electrical appliances. We will only switch them on to check whether the appliances are connected to the electrical points.

As compared to the aircon and water heater, it is not feasible to switch on and run the other appliances for a period of time, unless you are really using them.

Once you have moved into your new home, you can raise new defect lists to highlight any faulty appliances during the Defect Liability Period.



When and how do I make payment?

Payment will be collected after Joint Inspection (2nd inspection) with the Developer and Main Contractor. Payment can be made by cash, cheque, or via bank transfer. An official receipt or e-receipt will be issued after payment.



When can I allow my ID contractor to start work?

It is strongly recommended to NOT start your renovation works before the 3rd inspection or until all major defects have been rectified by the Developer/Main Contractor or until you are satisfied with the rectification works. It will avoid disputes on the origin/responsibility of any damages/defects in your unit. The Main Contractor is not liable for any damages caused by third parties.



If there are still outstanding defects after the 3rd inspection, does LACASA follow up on this?

Our services focus on helping home owners in identifying defects that do not comply to BCA CONQUAS Standard and the Industry practices. We therefore offer 3 inspections to follow up on this, from identification of defects to verifying that the quality of the rectification work is done according to the standard and practices. We will advise you if the rectification works are not up to standards. As we are unable to manage the contractor's work, we unfortunately cannot follow through if the rectification work is not done satisfactorily. However you can still call us for subsequent inspections which are chargeable at $100 per visit. In addition we are always happy to provide free off-site advice on any issues that you may have with regards to defects in your new home.